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Customer Service

Questions about an order? Email Please be sure to include your name and order number in your email message. You can check the status of your order on our Order Status page. (Questions about shipping and delivery times? Please see the "Shipping" section below.)

Online Payment Accepted
We accept VISA, MasterCard, American Express, Discover and PayPal.
All of these options are available for any online order through our shopping cart. Please email if you have any questions.

We ship all orders via USPS Priority Mail, USPS First Class Mail, USPS Parcel Post or UPS. (Flat Rate Ground shipping will ship via the lowest-cost method.) Most orders ship within 5 business days; some may even ship the same day, but please allow up to 10 days for delivery - 21 days if your package shipped via Parcel Post. Shipping costs are determined by the weight of the order and your delivery zip code. Please inspect your shipment upon delivery; we cannot accept claims of missing or damaged items more than 24 hours after delivery. Sorry - we do not ship orders outside of the United States.

Please note: Selecting Priority Mail as your mailing method does not expedite the fulfillment of your order. Priority Mail is the method by which your order will be delivered by the US Postal Service and packages usually arrive within 2-3 days after leaving our facilities.

All products purchased from the website come with a full 30 day guarantee. If for some reason you are not satisfied with an item and you wish to return it, please contact us at for a Return Merchandise Authorization number. Please give us your name, order number (if you have it) and the reason for the return. You'll receive instructions on where to ship your item(s) along with the RMA number via email.

Orders returned without an RMA number will not be accepted. Original shipping costs and return shipping costs are not refundable - sorry.

We value your privacy! Your personal info will never be sold, rented or given to anyone else. We will only use it to complete and ship your order and to contact you via email about your order. You can subscribe to our mailing list to receive info about specials and new products - see below. Please also see our full privacy statement page.

Contact Us
All questions: (We generally respond within minutes!)

Our mailing address is:

PO Box 95498
Albuquerque, NM 87199-5498

About Us
BalmWorks is located in Albuquerque, NM and has been in business since 1998.

We feel that it shouldn't cost and arm and a leg to take care of your body!


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Customer Service
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We accept PayPal, VISA, MC, Amex and Discover 



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